Returns, Exchanges & Price Adjustments

Thank you for being a J.Jill customer. We’re happy when you’re happy. If you’re not completely satisfied with your J.Jill purchase, we will gladly accept eligible returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you will receive an exchange, refund or credit for the original purchase price. If returned without a receipt, you will receive an exchange or merchandise credit for the current selling price.

Final Sale merchandise (items with prices ending in $.97 at time of purchase before any promotions or other discounts have been applied) cannot be returned or exchanged and is not eligible for price adjustments. Please note that the prices ending in $.97 may display differently on receipts or shipping invoices due to promotions and additional discounts applied. If you send back Final Sale merchandise, it will not be accepted and we will send it back to you.

Returns

Returns should be as easy as shopping with us, and we are pleased to offer several options—choose what’s best for you.

Return Items In-Store

(US orders only) Items purchased via JJILL.COM or our J.Jill catalog can be returned to any J.Jill store.

1. Find a store location near you by calling 1.800.498.9960 or use our store locator.
2. Gather the item(s) to be returned, the packing slip, invoice or receipt associated with the item(s), and the credit card used to make the purchase (if applicable) and head to your local store.
3. At the store, tell one of our sales associates that you would like to make a return.

For items presented without an invoice or receipt, a merchandise credit will be issued for the current selling price.
Please allow two billing cycles for refunds to appear on your credit card statement.

Return Items by Mail—Ship Your Return PRE-PAID with USPS

USPS Option 1 - Initiate your return online to generate and print a PRE-PAID shipping label.

For simple returns, it’s the fastest way to receive your refund—and we all love FAST. **Exchanges CANNOT be made using this return method.

1. Visit the Order Status page in the Customer Service section on JJILL.COM.
2. Log in to your account or enter your order details to view your order.
3. Click the “Initiate Return” link at the top of your order details to begin the return process.
4. Follow the on-screen prompts, indicate the items to return and then select the USPS option to generate your PRE-PAID USPS return label.
5. After you submit your return online, download and print the Pre-Paid shipping label and affix it to your return package.
6. Ship your return package using USPS: drop it off at any USPS location or give it to your postal carrier.
7. We will deduct a return processing fee of $8.95 from your return order refund.

Please make note of the return tracking number if you want to track the package online.
Refund processing begins once your package is scanned by the carrier, and you can expect to see a refund on your original form of payment within 48 hours. Items included from other orders will be refunded in our standard return processing time frame.

USPS Option 2 - Use the PRE-PAID return service label that we have provided in your shipment.

The documents that are shipped with your order include two return shipping labels. The Pre-Paid label is located on the lower right side of the front of the return/exchange form.

1. Fill out the return/exchange form that was in the package with your order.
2. If the item was a gift, please include your name and address in the area labeled “gift return.”
3. Pack your merchandise securely and enclose the completed return/exchange form.
4. Apply the Pre-Paid shipping label to the package and drop it off at any USPS location, or give it to your postal carrier.
5. Upon receipt of your return, we will deduct a return processing fee of $8.95 from your return order refund or merchandise credit.

The Pre-Paid label is valid on US orders only.
Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.

Return Items by Mail—Ship Your Return with a Carrier of Your Choice

Initiate your return online - Generate and print the POSTAGE-DUE shipping documents and ship with a carrier of your choice.

Need to return an item but you no longer have the invoice that came with it? Initiate your return online and then generate and print the Postage-Due shipping documents. You pay the return postage when you ship your package using the carrier of your choice.

1. Visit the Order Status page in the Customer Service section on JJILL.COM.
2. Log in to your account or enter your order details to view your order.
3. Click the “Initiate Return” link at the top of your order details to begin the return process.
4. Follow the on-screen prompts, indicate the items to return and then select the option titled “Print a POSTAGE-DUE shipping document and ship your return with the carrier of your choice”.
5. After you submit your return online, download and print the shipping documents and affix a label to your return package.
6. Take the package to the carrier of your choice and pay the return postage (we recommend insuring your package and using a traceable form of delivery).
7. Upon receipt of your return, we will issue your return order refund or merchandise credit.

Please allow up to two billing cycles for refunds to appear on your credit card statement.

Use the POSTAGE-DUE shipping label that we have provided in your shipment.

The documents that are shipped with your order include two return shipping labels. The Postage-Due label is located at the top of the return/exchange form. You pay the return postage when you ship the package using your preferred carrier.

1. Fill out the return/exchange form that was in the package with your order.
2. If the item was a gift, please include your name and address in the area labeled “gift return.”
3. Pack your merchandise securely and enclose the completed return/exchange form.
4. Tape the Postage-Due shipping label to the outside of the package.
5. Take the package to the carrier of your choice and pay the return postage (we recommend insuring your package and using a traceable form of delivery).
6. Upon receipt of your return, we will issue your return order refund or merchandise credit.

Please allow up to two billing cycles for refunds to appear on your credit card statement.

Returns and exchanges may be mailed to:

J.Jill
100 Birch Pond Drive
Tilton, NH 03299
Please accept our apologies that we cannot accept C.O.D. returns.

Exchanges

If you need to make an exchange, call us toll-free at 1.800.343.5700, between 7 a.m. and midnight ET, Monday–Saturday, and we will send your replacement item right away. To exchange by mail, enclose the item(s) you would like to exchange, along with the completed shipping invoice indicating what you would like in exchange.

Please refer to the Returns options (above) for sending back your exchange items. Note that exchanges are not possible if you initiate your return online and generate and print a PRE-PAID shipping label

Final Sale merchandise (items with prices ending in $.97 at time of purchase before any promotions or other discounts have been applied) cannot be exchanged. If you send back Final Sale merchandise, it will not be accepted and we will send it back to you.

Price Adjustments

catalog/online: Upon your request, a one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of shipment. To receive your adjustment, please email us anytime, or chat now with a Customer Service Representative. Our representatives are available from 7:00 a.m. to midnight ET, 7 days a week.

stores: If your item was purchased at one of our stores, a one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of purchase. We recommend visiting the specific store where the item was purchased. If that is not possible, please email us anytime, or chat now with a Customer Service Representative.

Final Sale merchandise (items with prices ending in $.97 at time of purchase before any promotions or other discounts have been applied) is not eligible for price adjustments.